Privacy Policy

Information we collect

Information you give us

• When you book a call: your name, email address, the answers you provide in the booking form (such as what you're building and a link to your product), and the time you choose. Bookings are handled through Cal.id.
• When you contact us: your name, email address, and anything you include in your message.
• When we work together: project information you share with us, such as product details, files, access to tools, and billing details needed for invoices and payments.

Information collected automatically

• Analytics: we use Google Analytics to understand how visitors use the site. If you're in the European Economic Area, the United Kingdom, or Switzerland, it runs only if you accept cookies. Everywhere else it runs by default, and you can turn it off at any time. This includes pages visited, time spent, device and browser type, approximate location (city or country), and the website that referred you. We don't use this to identify you personally.
• Country detection: we use your approximate location, based on your IP address, to show prices in the right currency and to know whether to ask for your consent before analytics runs. We don't store your IP address for this purpose.

How we use your information

We use your information to:

• respond to your messages and schedule calls
• prepare for calls, send proposals, and deliver the work we've agreed on
• send invoices and process payments
• understand how the website is used and improve it
• meet our legal and tax obligations

We don't sell your personal information, and we don't use it for advertising.

Cookies and analytics

If you're in the European Economic Area, the United Kingdom, or Switzerland, or we can't tell where you are, Google Analytics runs only after you accept cookies through the banner on our site. Everywhere else it runs by default. Wherever you are, you can change your choice at any time using the Cookie settings link in the footer: choosing "Necessary only" turns analytics off. We remember your choice in your browser for 12 months, then ask again. You can also block cookies in your browser settings or use Google's Analytics opt-out browser add-on. Google processes analytics data under its own privacy policy.

Services we use

We share information only with services that help us run Blitxo, and only as much as each one needs:

• Cal.id: call scheduling
• Google Analytics: website analytics
• Vercel: website hosting
• Email: communication with you
• Bank transfer, UPI, and PayPal: payments

Each provider processes data under its own privacy policy. We may also share information if required by law.

Client confidentiality

Anything you share with us about your product or business is kept confidential. We don't show client work publicly without your permission. We're happy to sign an NDA before a project starts.

International transfers

Blitxo is based in India, and some of the services we use store data in other countries, including the United States. By using our website or working with us, your information may be processed outside your country. We rely on providers that apply appropriate safeguards to protect it.

How long we keep your information

• Enquiries and call bookings that don't lead to a project: up to 12 months, then deleted.
• Client project and billing records: for as long as the project needs, and afterwards for as long as required by tax and accounting law.
• Analytics data: kept for 14 months, then deleted automatically.

Your rights

Depending on where you live, including under India's Digital Personal Data Protection Act, 2023, and the EU and UK General Data Protection Regulation, you have the right to:

• access the personal information we hold about you
• correct information that's inaccurate or incomplete
• ask us to delete your information
• withdraw your consent at any time, such as for analytics cookies
• object to or restrict how we use your information
• receive a copy of your information in a portable format
• nominate another person to exercise these rights on your behalf if you're unable to

To use any of these rights, email us at hello@blitxo.com. We'll respond within 30 days.

If you're not satisfied with our response, you can complain to the data protection authority where you live. In India, that's the Data Protection Board of India. In the EU or UK, it's your local supervisory authority.

Security

We use reasonable measures to protect your information, including secure, reputable service providers and limited access to client data. No method of storing or sending data online is completely secure, so we can't guarantee absolute security.

Children

Our website and services are intended for businesses and are not directed at anyone under 18. We don't knowingly collect personal information from children.

Links to other websites

Our website may link to other sites, such as case study products or social profiles. We're not responsible for how those sites handle your information.

Changes to this policy

We may update this policy from time to time. When we do, we'll update the date at the top of this page.